Jellycat Otto The Loyal Long Dog Book Jellycat

Fast Shipping with Professional Packaging

Thanks to our longstanding association with UPS FedEx DHL as well as other leading global carriers, we are able offer a variety shipping options. Our warehouse staff are highly trained and will be able to pack the goods according to our exact and precise specifications. Before shipping your items will be thoroughly inspected and secured. Everyday we deliver thousands of packages to clients across many countries. This is a testament to our determination to become the largest online retailer worldwide. The distribution centers and warehouses distribution are situated in Europe, as well as the USA.

It is important to note that orders with more than one item are given a processing time according to the specific item.

We will thoroughly inspect all products before they are shipped. Most orders today are shipped in 48 hours. Expected delivery times are between 3-7 days.

Returns

The stock market is always changing. It is not managed entirely by us, as we have multiple entities, including the factory and our storage. Stock levels can fluctuate at any given time. It is possible that inventory could run out once the order has been made.

Our policy is valid for 30 days. We will not return or exchange your purchase when it's been 30 days from the date of purchase.

To be eligible for return, it must be unopened and in the same state as you received it in. It should also be returned in the original packaging.